Policies

Garbage must be out by 6am or we cannot guarantee pick up.

Billing: Garbage is a prepaid service, we bill quarterly (3 months) at a time. New customers must pay prior to starting service.
Ongoing Service: Garbage pickup is an ongoing service unless you call to cancel service. If you move, are gone for an extended vacation of three weeks or more, or no longer need service, please be sure to call and let us know ahead of time so we can stop service or cancel the billing in your name.
Payments: Payments are due within 30 days of billing. If the bill is not paid within the 30 day window, service may be suspended. A late fee may be applied to accounts with a past due balance.

Garbage Cans:

While we attempt to keep garbage cans in good condition, we cannot guarantee them. Michigan winters with cold temperatures cause plastic to become brittle and crack more easily, and windy weather can cause cans to blow away or into the road. If you rent one of our garbage cans for $3/month, we can fix or replace them for you whenever needed.

Refund & Cancellation Policy:

We will refund any unused portion of payment within that billing cycle. If the payment was made by check, we must wait 14 days before a refund will be issued.

Privacy Statement:

We do not disclose any information that is given to us, such as phone numbers or addresses. We do not keep credit card information on file unless requested. Also, reoccurring billing is secure with access only by the biller.

HOLIDAY PICKUP SCHEDULE: We run a day behind on the following holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. If the holiday falls on or before your pickup day, then your day is one day behind with Friday pickup on Saturday. We never run into the next week, and if a holiday is on the weekend, it does NOT affect the pickup schedule.